Policies
Thanks for shopping at The Pelican Loft. If there is any problem please follow the guidelines of our Return Policy. You may contact us Monday-Friday 10AM-4PM CST for any questions about your purchase by emailing Shopthepelicanloft@gmail.com
Return/Exchange information:
•Items must be unworn, unaltered and original tags must be attached to be eligible for return.
•Items must be shipped back and postmarked within 7 days (unless 7th day falls on a Sunday or a Holiday) from the date the items were delivered to you.
•Any items marked sale, accessories, jewelry, or shoes will not be accepted for return or exchange - This includes any items not sold at full price which would include Flash Sales, Private Sales, Items discounted over 25%, or any form of deep discount coupon codes (ex. 30%+ off, $10+ off)
•Shipping charges are non-refundable. Returned items will be refunded with online store credit only. "Final Sale" items that are approved by the website manager for return are subject to a $10 restocking fee.
•Returns are handled within 5 business days of receiving your return. We'll send you an email confirmation when your online store credit has been issued.
•Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
Return/Exchange information:
•Items must be unworn, unaltered and original tags must be attached to be eligible for return.
•Items must be shipped back and postmarked within 7 days (unless 7th day falls on a Sunday or a Holiday) from the date the items were delivered to you.
•Any items marked sale, accessories, jewelry, or shoes will not be accepted for return or exchange - This includes any items not sold at full price which would include Flash Sales, Private Sales, Items discounted over 25%, or any form of deep discount coupon codes (ex. 30%+ off, $10+ off)
•Shipping charges are non-refundable. Returned items will be refunded with online store credit only. "Final Sale" items that are approved by the website manager for return are subject to a $10 restocking fee.
•Returns are handled within 5 business days of receiving your return. We'll send you an email confirmation when your online store credit has been issued.
•Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.